How a Healthcare Innovator Future-Proofed Its Data Platform

In today’s healthcare landscape, data isn’t just an asset – it’s a lifeline. For one of the largest healthcare services firms in the region, data powers everything from patient services and claims to analytics-driven innovation. But their legacy data infrastructure was beginning to show signs of strain: ETL pipelines were breaking down, incidents were rising, and an aging backup solution posed escalating ransomware risks.

The organization needed more than just technical fixes – it needed more resilience. That meant performance tuning across a fragmented data environment, stronger incident prevention, and airtight backup systems. And it had to happen without disrupting business operations.

That’s where AHEAD India stepped in.

The Challenge: A Complex Ecosystem Under Pressure

The client’s hybrid data estate spanned multiple platforms – Snowflake, Azure Synapse, SQL Server, and Databricks. This introduced challenges not just in performance but in visibility. ETL failures were increasingly common, and platform incidents were impacting the ability of internal teams to deliver timely insights to stakeholders. The environment lacked a unified monitoring strategy, and frequent platform upgrades risked business disruption.

Moreover, the existing backup and recovery solution was a patchwork of legacy systems. With ransomware threats growing in frequency and sophistication, the firm knew it needed a modern data protection layer to mitigate risk.

AHEAD’s Approach: Proactive Support + Modern Data Protection

AHEAD India deployed a fully managed services model with 24×7 support, providing deep platform expertise, real-time monitoring, and issue resolution. Our engineers became an embedded extension of the client’s internal team – ensuring ETL continuity, optimizing queries, and enhancing platform observability.

We implemented Rubrik to modernize backup and recovery, providing automated, air-gapped protection across all major data workloads. This eliminated the vulnerabilities of legacy tools and dramatically improved the organization’s resilience against cyber threats.

Key elements of AHEAD’s solution included:

• Continuous performance tuning across Snowflake, Synapse, SQL Server, and Databricks
• Automation-led alerting and incident resolution workflows
• Non-disruptive upgrade support and job continuity assurance
• Rubrik integration for fast, secure, and policy-driven backups

Results: A Platform That Performs and Protects

Within the first few months of engagement, the client saw marked improvements:

• 99.9% uptime across the data platform
• Over 40% reduction in incidents, thanks to better observability and smarter automation
• Faster, more reliable ETL execution and query performance
• Rubrik-enabled data protection, aligned with cybersecurity best practices

More importantly, the client’s data team regained trust and headspace – freed from firefighting and able to focus on strategic initiatives.

What’s Next: Scaling with Confidence

With a resilient data foundation in place, the client is now scaling its cloud-first architecture with AHEAD’s ongoing support. Strategic initiatives include deeper automation across the data stack, smarter cost governance, and real-time analytics capabilities that bring data closer to decision-making.

Together, AHEAD India and the client are turning data into a strategic enabler: secure, available, and always evolving.