AHEAD Recognized as a Customers' Choice in 2024 Gartner® Peer Insights™ Report
AHEAD Managed Services
IT Managed Services
Free your teams to focus on high-impact work. Our managed services teams don’t just manage your technologies – we provide more predictable operating costs, reduced risk, and the flexibility and scalability to meet unforeseen changes in your business.
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FEATURED REPORT
Read Gartner Voice of the Customer for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide to learn more about infrastructure managed services vendors.
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Want to learn more about how AHEAD earned its Customers’ Choice designation?
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AHEAD MANAGED SERVICES BY THE NUMBERS
CSAT Score
Net Promoter Score
Event Compression Rate
Million Unique Automated Actions
Faster Mean Time to Respond
AHEAD IT MANAGED SERVICES
01
IT Infrastructure Managed Services
- From servers to workstations to routers to firewalls, see continuous control of the assets on and off your network. We offer software deployments and patching, capacity management, security monitoring, and more — for any asset in your environment.
- We can deploy, and update any of your virtualization or storage solutions for even the most advanced configurations. See instant alerts for availability or capacity monitoring or planning.
- Protect your assets with Backup and Disaster Recovery as a Service for hardware and storage, including systematic DR tests and document upkeep.
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02
Security Managed Services and Managed SOC
- Leverage the AHEAD SOC piecemeal or as a fully managed security solution. From endpoint detection and response to firewall management, we utilize automation and next-gen monitoring tools to mitigate vulnerabilities in your environments.
- The AHEAD SOC is backed by an entire team of 24×7 Investigation and Response staff, Threat Intel and Solution Management teams, and a dedicated Service Account Manager to ensure expectations are met.
- We are not innocuous alert generators – our customers know and trust their Service Account Manager and lean on our teams for strategic advice.
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03
Cloud and DevOps Managed Services
- Control runaway cloud costs with FinOps as a Service. Our experts can also easily optimize and shift your workloads between private, public, or hybrid cloud environments through our 7 hosted data centers nationwide.
- Give your teams the engineering support they need. From managed Kubernetes to custom development, our engineers can accelerate DevOps onboarding in your organization.
- Secure your cloud environments and maintain regulatory compliance through managed cloud security services and Policy as Code.
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04
ServiceNow Enterprise Service Management
- We offer on-demand architecture, development, and consulting capabilities for the ServiceNow platform. Our teams quickly implement enhancements, configurations, and functionality according to ServiceNow best practices.
- Our sprint teams offer fully managed, proactive configuration of your platform, including Support and Enhancement services.
- We provide ongoing CMDB oversight and daily maintenance of configuration management and discovery processes.
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AHEAD NEXT-GEN MANAGED SOC SECURITY
From incident triage response and support, to proactive threat hunting, to active threat analysis, to SIEM maintenance and maturity, the AHEAD Managed Security Operations Center (SOC) offers cutting-edge architecture to give you peace of mind every minute of the day. Read our white paper to learn how we build a next-gen SOC capable of detecting and responding to emerging threats via modular, scalable, and automated processes.
GET AHEAD OF YOUR COMPETITION
01
Custom Onboarding and Your Own Customer Success Manager
Your environments are unique, and the specialists that manage them should know the ins and outs. AHEAD works with you to carefully plan every managed service project. We build, test, and validate all our managed service solutions and automated reporting dashboards to your specifications – and we can do it in as few as six weeks. Every managed services client is assigned their own customer success manager to ensure results and drive success.
02
NextGen Observability
AHEAD’s NextGen Observability capabilities improve the effectiveness of infrastructure management and offer the ability to closely monitor systems, detect abnormalities, and rapidly identify and address issues in your environment. Driven by machine learning and AIOps, you can quickly and easily collect metrics, logs, and traces from multiple applications and platforms across your environment.
03
Managed Services Drive Business Results
Our mission with AHEAD Managed Services is to provide high-value operational services, enabling customers to transform IT Operations and to realize operational agility benefits. We ensure this through running proactive support, administration, and operations of systems and services; maturing operations, processes, and preventative maintenance and thereby reducing customer IT and operational risk; and delivering quality services with meticulously tracked KPIs, always striving to meet and surpass expectations and business outcomes.
WHAT OUR CUSTOMERS SAY ABOUT AHEAD MANAGED SERVICES
AHEAD has been on top of everything that has come up, quick to respond and helping to drive best practices at our company.
Humana
Our experience has been outstanding. AHEAD staff has excellent technical depth and project management.
Maple Knoll
AHEAD always treats us like their most important customer, and it feels like they are extension of our team and not just some company we hired to do a job.
Healthcare Client