Delivering Powerful and Comprehensive IT Strategy, Development, and Operations Support

TennCare is the state of Tennessee’s managed Medicaid agency focused on improving lives through high-quality, cost-effective care. TennCare was frustrated by the lack of accountability and leadership with their (now) former external IT management vendor and were seeking a new Operations and Management (O&M) Partner to support the ongoing daily IT operations and system enhancement requests.

AHEAD’s ServiceNow expertise combined with an industry-leading Managed Services team has taken on TennCare’s O&M activities, addressing immediate issues and gaps left unresolved by the prior vendor. In addition, AHEAD is collaborating with TennCare’s leadership to build long term growth and operational strategy using the latest technology and results-oriented services professionals.

Increasing Application Performance and Improving Customer Experience

Consumers Energy is a public utility that provides natural gas and electricity to 6.7 million of Michigan’s 10 million residents. They use smart meters to receive total household energy usage data that is used to generate energy bills and forecast usage. These measurement systems were experiencing frequent outages, and the Consumers team couldn’t identify the root cause.

AHEAD deployed AppDynamics to monitor and improve performance of key applications, including dashboards to provide application and business owners’ insights into performance. We also provided integration with ServiceNow to speed incident response and remediation.

Consumers Energy now has the monitoring strategy, metrics, and real-time visibility needed to prevent outages, improve user experiences, and comply with industry requirements.

Automation to Accelerate Changes While Reducing Operational Risk

Federal Home Loan Bank of Des Moines is one of 11 regional Banks that make up the Federal Home Loan Bank System, providing a stable source of funding for more than 6,600 federally insured depository institutions.

Limited command and control of financial operations applications caused Material Weakness reports in the bank’s 10-K filings that needed to be remedied quickly to avoid compliance penalties.

AHEAD deployed ServiceNow to automate and control operations, reducing errors and accelerating system changes. We then modernized their 30-year-old mainframe applications, adopting API-first DevSecOps processes, and upskilling the bank team on containers and microservices.

This new shared architecture unifies the application, infrastructure, and security teams and enables them to release better software faster.

Modernizing ITOM and ITSM to Improve High-volume Data Systems Monitoring and Responsiveness

Change Healthcare provides data and analytics-driven solutions to improve clinical, financial, administrative, and patient engagement outcomes in the U.S. healthcare system.

Building and Managing IT Infrastructure to Help a New Corporate Spinoff Thrive

Client is a leading life insurance firm who was spun out of a larger parent company and acquired by another large insurance conglomerate, operating as an independent subsidiary. As a spinoff, Client had to acquire and provision their own IT infrastructure to support business operations, in addition to migrating key business applications and capabilities to function as a stand-alone business. They needed tactical guidance on building an agile infrastructure and ongoing assistance to operate it.

AHEAD has been deeply involved in the design and operation of the new infrastructure. AHEAD Professional Services devised a plan to migrate legacy operations to new infrastructure. AHEAD Managed Services now operates Client environment day-to-day, including: VDI/Remote Apps, Compute, Data Protection, Network, Storage, VMware, OS, Desktop Maintenance, Microsoft 365, Managed SOC, ServiceNow ITSM, and colocation management.