Whitepaper
Maximizing the Power of ServiceNow in the Enterprise
Partnerships
ServiceNow Elite Partner
Reimagine IT service operations through a lens of what’s possible. AHEAD tailors transformative solutions to help lift the burden of daily IT operations management, with a proven approach to compress the time to value by using the right data, workflows, and insights.
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MAXIMIZING THE POWER OF SERVICENOW IN THE ENTERPRISE
ServiceNow is a robust platform with a multitude of features and workflow customizations to streamline operations. Read our guide to identify and clear the common roadblocks and decisions on your path to integration.
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Inspire your application of ServiceNow with real-world use cases and advanced applications.
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AHEAD and ServiceNow
METRICS AND DISTINCTIONS
01
AHEAD and ServiceNow by the Numbers
- CSAT Score: 4.71/5
- Clients Served: 600+
- Hours Automated: 400K+
- Cost Savings: $75M+
02
AHEAD’s ServiceNow Distinctions
- Elite Partner, achieved by only 6% of partners globally
- Elite status in Reseller, Service Provider, and Consulting & Implementation
- Global Accelerated Growth Partner of the Year 2022
- Americas Accelerated Growth Partner of the Year 2022
03
AHEAD’s Earned Expertise Classifications
- Certified Master Architect (CMA)
- Certified Technical Architect (CTA)
- 300+ accreditations across Presales, Sales, and Delivery
- 50+ Certified Application Developers
WHY AHEAD FOR SERVICENOW?
Advise
Our proprietary Platform 2.0 Assessment uses quantitative and qualitative methods to assess your current environment, identify issues, and provide remediation guidance, including:
- A baseline consultation of the current environment is conducted for ITIL, ITSM, and ESM governance, process, and configuration challenges
- Evaluation of enterprise service management maturity and service delivery pains
- Program objectives that are strategically aligned with desired goals and value objectives
Transform
- Associates the set of objectives with a transformational roadmap targeting the people, processes, and platform implementation needs for complete utilization
- Focuses on the operating model to determine readiness by assessing organizational constructs, roles, and skills
- Governance is set up with guardrails to ensure program and operational success
Manage
- A team of highly skilled automation and integration experts work alongside your team to move programs across the finish line to see benefits faster
- Organizational change management is guided across stakeholder engagement, strategic communications, success measurement, and ongoing training and enablement
- Leverage the AHEAD Elastic Accelerate Team for agile execution of roadmap and backlog
MEETING YOU ON YOUR IT OPERATIONS MANAGEMENT JOURNEY
IT Service Management (ITSM)
Comprehensive tools for streamlining and automating IT services to enhance user experience
- Incident management to restore normal service operation as quickly as possible to minimize the impact on business operations
- Problem management focused on identifying and managing the root cause of incidents to prevent future occurrences
- Change management to ensure IT system changes are prioritized, approved, scheduled, and executed successfully
- Request management to streamline service delivery and improve user satisfaction
DevOps
A framework encompassing cultural principles, collaboration, and automation tools to improve service delivery
- Automated change management engine that maintains appropriate governance in the fraction of the time usually needed
- Push-button audits that use real-time pipeline data to provide instant reporting
- Pipeline visualization that aggregates data from the entire DevOps toolchain for insight into project status and traceability
Configuration Management Database (CMDB)
Combining strategy, management, and governance with deep technical expertise to provide better visibility and control
- CMDB Advisory and Assessment services to enhance data quality, reduce risk, drive down costs, and ensure standards compliance
- Improved data quality and process automation via environment modeling, including assistance with managing Day 2 operations
- Seamless integration with AHEAD Hatch® IT lifecycle management software for a single source of truth for IT assets by location, from procurement through decommissioning
Want to learn more about our Hatch + ServiceNow Integration?
CLIENT IMPACT
Enterprises turn to AHEAD to maximize the value from ServiceNow CMDB, ITIL, ITSM, ITOM, ITAM, and other high-value modules.
Change Healthcare
AHEAD partnered with ServiceNow to design and implement new ITSM and ITOM capabilities, each with aggressive time-to-value schedules. Change Healthcare is now able to identify and remediate performance issues faster, improving uptime and customer productivity.
TennCare
AHEAD updates, optimizes, and manages a mission-critical ServiceNow ESM platform for the State of Tennessee’s Medicare program
CLIENT STORIES
