AHEAD ACHIEVES SERVICENOW CUSTOMER SERVICE EXPERIENCE AND SERVICE OPERATIONS SPECIALIZATIONS, BECOMING ONE OF ONLY THREE AMERICAS SOLUTION PROVIDERS TO HOLD BOTH
CHICAGO, July 10, 2025 — AHEAD, a leading provider of cloud solutions and ServiceNow Elite partner, today announced the achievement of two new ServiceNow Specializations in Customer Experience and Service Operations. These achievements position the company among only three solution providers in the Americas to hold both designations.
The specializations recognize AHEAD’s demonstrated ServiceNow expertise within Customer Service Management, Field Service Management, IT Management and IT Operations Management solutions. To earn the specializations, AHEAD met and exceeded rigorous requirements including sales performance benchmarks, technical certifications, customer satisfaction scores and comprehensive partner success reviews.
“Achieving both the ServiceNow Customer Experience and Service Operations Specializations reflects AHEAD’s commitment to ServiceNow excellence and our clients’ continued success,” said Edward Smoke, vice president of Specialist Solutions Engineering at AHEAD. “Our specialized mix of ServiceNow expertise allows AHEAD to deliver end-to-end transformation that most providers cannot match, ensuring maximum impact from ServiceNow investments.”
AHEAD helps organizations maximize the power of ServiceNow by compressing time-to-value through the right data, workflows and insights. Through a comprehensive Advise, Transform and Manage approach, the company’s experienced engineers develop and implement end-to-end roadmaps across the ServiceNow AI Platform.
AHEAD holds ServiceNow Elite status within the Reseller and Consulting & Implementation categories. As an Elite ServiceNow Partner, AHEAD is among only five percent of partners globally.
Learn more about AHEAD and ServiceNow at ahead.com/partners/servicenow.
About AHEAD
We engineer integrated platforms, digital backbones that power the most successful organizations in the world. Our consultative approach, technical expertise and innovative solutions combine to accelerate the impact of technology in every client we serve.
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