AHEAD RECOGNIZED IN 2025 GARTNER MARKET GUIDE FOR SERVICENOW CONSULTING, IMPLEMENTATION AND MANAGED SERVICES

CHICAGO, May 1, 2025 – AHEAD, a leading provider of enterprise cloud solutions and Elite ServiceNow partner, today announced its recognition as a representative vendor in the Gartner “2025 Market Guide for ServiceNow Consulting, Implementation and Managed Services*.”

The market for ServiceNow consulting, implementation and managed services is composed of hundreds of providers with varying expertise and regional coverage. The report includes a representative sample of providers that cover some or all of the services and categories defined above. This list is based on published Gartner research, client inquiries, vendor briefings and publicly available information.

According to the Market Guide, “by 2028, organizations that fail to effectively integrate infrastructure systems will have productivity losses of 30%.” Gartner estimates that a poor implementation, which consequently causes process and usability issues, is the leading trigger for requiring postimplementation services, underpinning the importance of selecting the right provider.¹

“We believe inclusion in the Gartner Market Guide validates AHEAD’s commitment to uncompromised ServiceNow success for our clients,” said Keith Odom, executive vice president of Services at AHEAD. “We view it as a reinforcement of our position as a trusted partner in driving maximum value from ServiceNow investments.”

AHEAD transforms clients’ IT operations management with a comprehensive Advise, Transform, Manage approach to achieving business goals. By leveraging the right data, workflows and insights, AHEAD compresses time-to-value and maximizes the power of ServiceNow in the enterprise.

AHEAD holds the following ServiceNow accolades:

ServiceNow Elite Partner (held by only 6% of partners globally)
Elite status in the Reseller, Service Provider and Consulting and Implementation categories
Recognition with multiple ServiceNow Partner of the Year awards
More than 300 ServiceNow accreditations
Certified Master Architects and Certified Technical Architects

AHEAD’s managed services mission is to provide high-value operations services that enable clients to transform their IT operations and realize operational agility. It achieves this through value-add elements including custom onboarding, dedicated success managers and meticulously tracked performance metrics. In addition to a U.S.-based managed services team, the company operates an India-based service delivery arm that allows for enhanced service and support.

AHEAD was also recognized as 2024 Gartner Peer Insights Customers’ Choice for Data Center Outsourcing and Hybrid Infrastructure Managed Services.

A complimentary copy of the Gartner Market Guide is available for download on the AHEAD website at go.ahead.com/gartner-servicenow-market-guide.

*“Gartner, Market Guide for ServiceNow Consulting, Implementation and Managed Services,” Jess Aggio, Matt Baldino, Andrew Miljanovski, Biswajit Maity, Tom Seiber, Mark Ray, April 14, 2025.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About AHEAD

We engineer integrated platforms, digital backbones that power the most successful organizations in the world. Our consultative approach, technical expertise and innovative solutions combine to accelerate the impact of technology in every client we serve.