Managed Services
Supporting Businesses with Flexible, High-Level Performance

Our managed services free your team to focus on more meaningful, high-impact work. We provide flexibility and scalability to meet unforeseen changes in your business, but also more predictable operating costs and reduced risks.

Why Managed Services

With a net-promoter score of 88 and a Managed CSAT of 92, client success is our #1 focus.

Managed Services transforms the way a business approaches its technology. Businesses operating under Managed Services are proactive versus reactive — monitoring and resolving issues before they disrupt employees, management, and clients.

We offer complete service transparency, with KPI tracking and reporting aligned to business outcomes. Our services can all be configurable and aligned to individual technologies, all the way to full data center and infrastructure out-tasking.

Existing Customer Portal

Key Capabilities

AHEAD offers comprehensive Managed Services from full program management of the entire IT infrastructure and applications, to segmented solutions for infrastructure or security management only, depending on the specific need.

Our Approach

Our mission with AHEAD Managed Services is to provide high-value operational services, enabling customers to transform IT Operations and to realize operational agility benefits.
We ensure this through three key practices; running proactive support, administration, and operations of systems and services; maturing operations, processes, and preventative maintenance and thereby reducing customer IT and operational risk; and delivering quality services with meticulously tracked KPIs, always striving to meet and surpass expectations and business outcomes.

Team

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Derek Wise
Managing Principal

Fun fact: “I have a side hustle writing a golf blog and photographing picturesque courses across the country.”

Michael Swiencki
Vice President, Managed Services

Currently learning more about:
“Cybersecurity and IoT – Cybersecurity has always been a passion for me technically since my early career performing ‘ethical hacking’ at financial institutions (when Telnet was prevalent and typically externally accessible!), and IoT as another area that is constantly evolving and improving the quality of life for many people.”

Flavia Rigamonte
Senior Director Technical Sales Operations

Fun fact: “I’m originally from Switzerland where I swam for the national team and set a handful of European and national records.”

Learn. Grow. Achieve

Get in Touch

Let’s talk about your next project. How can we help?