Change Healthcare provides data and analytics-driven solutions to improve clinical, financial, administrative, and patient engagement outcomes in the U.S. healthcare system.
As an industry-leading healthcare data clearinghouse, Change Healthcare handles hundreds of millions of dollars in transactions every minute. System uptime is critical, so issue visibility and response times are vital to their business. Their legacy on-prem BMC ITSM platform was underperforming and because of technical and process debt, it was also expensive to manage and maintain.
AHEAD partnered with ServiceNow to design and implement new ITSM and ITOM capabilities, each with aggressive time to value schedules. ITOM was done first (CMDB + Discovery on-prem and AWS) as a foundation for outage remediation in only 10 weeks. Change Healthcare is now able to identify and remediate performance issues faster, improving uptime and customer productivity.
