The Challenge

The client was looking to fill gaps in correlation and observability across the stack as their business and technologies grows and evolves.

Without the necessary visibility, the client was facing:

• Customer and line of business satisfaction declines​
• Inability to scale with the business needs as new applications are implemented with speed​
• Inability to correlate issues and have needed visibility across the stack including apps, services, servers, network and data center​
• Missing full topology view & predictive monitoring​

The Solution

The client needed to:

• Resolve gaps in visibility that existed in certain areas to include Middleware platforms​
• Gain operational efficiency and visibility as the business grows and moves to cloud with microservices​
• Improve customer experience and reduce MTTD/MTTR
• Gain the ability to drill into RCA and resolution quickly​

AHEAD implemented application topology & dependency maps and rationalized monitoring tools, with the end goal of predictive monitoring and analytics geared towards help drive down incidents and allow the business to meet Detection, Resolution, and RCA SLAs to improve customer experience.

The Results​

As a result of the engagement, the client achieved:

• 100% Tier 1 events to the correlation layer
• CSDM Application Mapping for T1
• 97% alert compression
• 40% reduction in MTTR for Tier 1 applications