AHEAD Achieves Silver Designation as ServiceNow Partner
This post originally appeared on Cision. AHEAD, a leading provider of IT consulting and enterprise cloud solutions, today announced it has achieved ServiceNow Silver Services Partner status. As part of ServiceNow’s Partner Program, AHEAD is being recognized for its demonstrated excellence and expertise in implementing ServiceNow solutions as well as high customer satisfaction (CSAT) survey scores. The ServiceNow Services Partner Program empowers participants in good standing to build, market and implement service management solutions and provide professional services to ServiceNow customers. The program is comprised of four tiers – registered, bronze, silver and gold. Membership is granted based on a thorough approval process, with requirements becoming more rigorous at higher tiers. To achieve Silver Services Partner status, AHEAD had to successfully deliver at least 15 ServiceNow implementations and maintain an average customer satisfaction score of 8.2 or better on a scale of 0 to 10. As ServiceNow experts, AHEAD exceeded the number of certified employees needed for Silver Partner status, certifying 21 systems administrators and 11 implementation specialists. “We’ve enjoyed a close partnership with ServiceNow since 2012 and are proud of the value we’ve helped generate for clients using the ServiceNow platform,” said Tom Pohlmann, chief marketing officer at AHEAD. “Our clients face some difficult balancing acts. So, whether it’s implementing security operations (SecOps) to improve both the effectiveness and efficiency of a client’s security efforts or implementing IT service management (ITSM) in a way that optimizes the mix of speed, quality and cost of service delivery, our work on the ServiceNow platform helps clients manage those balancing acts.” For more than 11 years, AHEAD has served as a trusted advisor to enterprise organizations that seek to increase productivity, efficiency and savings through technology. Partnering with more than 55 enterprise cloud providers, including ServiceNow, AHEAD creates optimal enterprise cloud solutions tailored for each specific client. Through its Enterprise Cloud Delivery Framework, AHEAD delivers the speed and flexibility that businesses demand, plus the security and savings they require. To learn more about AHEAD’s ServiceNow offerings, visit: https://aheadweb.wpengine.com/enterprise-service-management.