How On- and Off-Shore Managed Services Work Together 

A managed services partner with a global service delivery model delivery can be much more equipped to help organizations navigate their digital transformation journeys. At AHEAD, our on-shore teams collaborate closely with our AHEAD India teams to help clients do more than manage their infrastructure – with true 24x7x365 support and engineering and strategic expertise, our services drive real business results and make it possible to build and scale mission-critical applications and workstreams. 

See how our global teams work together to transform how organizations run and grow — whether through data and analytics expertise, cloud transformation services, networking support, ServiceNow management, or advanced automation for intelligent operations.  

Turning Data into Action: Managed Services for Data & Analytics at AHEAD India 

In a world where data is currency, organizations can’t afford for their analytics platforms to stall. At AHEAD India, our managed services model ensures clients’ data ecosystems stay not just operational, but optimized. 

Our Data & Analytics managed services team supports a broad spectrum of technologies across cloud and hybrid environments, including Snowflake, Azure Synapse, Power BI, Databricks, and SQL Server. We go beyond monitoring uptime or usage metrics — we’re actively involved in driving data performance, streamlining ETL pipelines, tuning queries, managing costs, and surfacing meaningful insights for clients. 

What sets us apart? Our India-based team brings 24×7 support, deep platform expertise, and a proactive mindset. Whether its maintaining data lake integrity, ensuring scheduled jobs run on time, or responding to real-time issues before they become bottlenecks, our engineers act as a true extension of the client’s internal team. We also support platform migrations and version upgrades — without disrupting business continuity. 

Across our client base, we’ve enabled significant reductions in data platform incidents through process automation and smarter monitoring. One of our clients — a leading healthcare services firm — now benefits from around-the-clock data environment support with 99.9% uptime, powered primarily by AHEAD India. 

The best part? Our managed services go hand-in-hand with AHEAD’s onshore consulting and advisory muscle. This hybrid model ensures strategy and execution stay aligned, enabling clients to innovate with confidence. 

Enabling Scalable Cloud Transformation: DSG Cloud at AHEAD India 

Cloud transformation isn’t just about moving workloads—it’s about reimagining IT for agility, scalability, and speed. AHEAD India plays a critical role in advancing enterprise cloud journeys through hands-on engineering, modernization support, and close collaboration with AHEAD’s U.S.-based cloud architects. 

From infrastructure provisioning and re-platforming to CI/CD enablement and container orchestration, our teams help design and implement secure, cloud-native environments across AWS, Azure, and GCP. We bring technical depth across infrastructure-as-code, DevOps automation, and FinOps best practices—ensuring every cloud initiative is grounded in efficiency and built for scale. 

Client Example: Cloud Migration for a Global Financial Organization  

We collaborated with a global financial firm to migrate mission-critical workloads from an on-prem data center to the cloud. The target architecture prioritized availability, resilience, security, and cost-efficiency. 

• Discovery & Assessment: In-depth cataloging of applications and dependencies, performance and architecture analysis, and Wave planning for optimized migration sequencing. 
• Cloud Strategy & Target State: Designed a resilient, scalable cloud-native architecture tailored to ROI goals and regulatory standards. 
• Execution: Leveraged automation to minimize downtime and ensure seamless migration. 

Through our hybrid on-and-off-shore delivery model, the client quickly saw enhanced operational efficiency, improved scalability, and significant cost savings—supporting large-scale business continuity and innovation. 

Powering Always-On Infrastructure: Network & Ops Support from AHEAD India 

Downtime isn’t just inconvenient — it’s expensive. That’s why AHEAD India’s networking managed services are engineered for resiliency, speed, and scale. 

Our team provides round-the-clock infrastructure monitoring, incident resolution, network device management, and performance optimization. We support diverse environments spanning Cisco, Palo Alto, Juniper, and more — working in tandem with U.S.-based architects to ensure a seamless support experience. 

Our intelligent operations model includes proactive alerts, automation-led ticketing, and a shared knowledge base to reduce MTTR (Mean Time to Resolve). Clients benefit from the scale and agility of an India-based team combined with the strategic oversight of U.S. delivery leads. 

We don’t just keep the lights on — we build smarter, more resilient operations.  

For one of the world’s largest insurance companies, AHEAD India manages a global network landscape with over 1,200 devices, delivering 24×7 coverage and SLA-driven performance metrics. 

Elevating IT Service Management: ServiceNow Expertise at AHEAD India 

ServiceNow isn’t just a tool — it’s a platform that drives digital workflows across the enterprise. And our team at AHEAD India ensures it runs flawlessly. 

We provide end-to-end ServiceNow managed services, covering administration, enhancement, performance tuning, integration support, and incident resolution. From ITSM and ITOM to HRSD and CSM, our certified experts tailor the platform to evolving business needs. 

What makes us stand out? Our India team works closely with AHEAD’s U.S. advisory consultants to implement platform updates, automate workflows, and drive user adoption. We offer continuous platform health monitoring, compliance reporting, and user training support. 

With AHEAD India, clients don’t just get support—they get a ServiceNow partner that drives transformation.  

A leading financial services client saw a 40% reduction in ticket resolution time and a CSAT score of 4.8/5 after transitioning to our managed support model. 

Smarter Ops, Smarter Outcomes: AHEAD India’s Intelligent Operations in Action 

In today’s always-on world, traditional IT support just doesn’t cut it. That’s why AHEAD India delivers Intelligent Operations — a managed services model that blends automation, analytics, and human expertise. 

Our Intelligent Ops team provides centralized monitoring and response across IT infrastructure, platforms, and applications. Using AI-driven tools and AIOps frameworks, we enable predictive issue resolution, capacity planning, and trend analysis — not just reactive support. 

We support a wide range of environments, including hybrid cloud stacks, legacy systems, and modern workloads. Whether it’s anomaly detection, auto-remediation, or escalation protocols, our goal is clear: deliver continuous improvement, not just service continuity. 

Our Intelligent Ops approach isn’t just about tools—it’s about outcomes. We bring together the best of India’s engineering talent with the power of automation to create a managed services experience that’s not only faster, but smarter. 

One of AHEAD India’s leading manufacturing clients saw: 

• 2x reduction in critical incidents 
• 20% reduction in MTTR (Mean Time to Resolution) 
• 90%+ SLA adherence within the first quarter 

Measurable Results 

No matter where they are based, our managed services teams free your teams to focus on high-impact work. We don’t just manage your technologies – we provide more predictable operating costs, reduced risk, and the flexibility and scalability to meet unforeseen changes in your business. 

Learn more about AHEAD Managed Services and AHEAD India.