Workflow & Automation
Run Smarter, Not Harder

We help organizations run smarter – integrating leading service management, monitoring, and analytics platforms to provide preemptive controls, visibility, and automated remediation to both employee- and customer-facing processes. Our approach delivers material improvements in system performance, user experience, and security across the enterprise cloud. 

Key Solutions

Dive deeper into some of the most essential workflow solutions we work on with our clients.
IT Service Management
01
Manage workflows, track operations, and gain insights into your organization's work.
01
IT Service Management
Manage workflows, track operations, and gain insights into your organization's work.
IT Asset Management
02
Avoid large and unbudgeted costs while optimizing your entire IT operation.
02
IT Asset Management
Avoid large and unbudgeted costs while optimizing your entire IT operation.
IT Operations Management
03
Streamline and accelerate ITOM through CMDB mapping to identify and diagnose service issues faster.
03
IT Operations Management
Streamline and accelerate ITOM through CMDB mapping to identify and diagnose service issues faster.
Automation & Orchestration
04
Automate tasks to increase accuracy, reduce risk, and simplify operations.
04
Automation & Orchestration
Automate tasks to increase accuracy, reduce risk, and simplify operations.

Top Partners

We partner with more than 200 leading innovators, including the top players in workflow and automation.

AHEAD is an Elite Status Partner for both Sales and Service, thanks to our demonstrated success in selling and implementing the ServiceNow platform, and maintaining high customer satisfaction scores.
4.65
CSAT Score
200+
ServiceNow Certifications

Advise, Transform, Operate

Example Services for Workflow & Automation

We execute dozens of specialized services across our core automation solutions. Whether through Advisory Services like assessments and strategy planning, Transformation Services like modernized deployments, or Managed Services like environment monitoring and support, we have tailored, end-to-end offerings to aid your workflow and automation initiatives.
01
ITSM Maturity Assessment

Workshop-driven service focused on evaluating current state ITSM process maturity, benchmarking maturity against peers, identifying required targets states for evaluated ITSM processes, and developing a high-level transformational roadmap based.

02
Automation & Orchestration Services
Integrate the systems that need to “talk together” when deploying infrastructure, as required by application teams.
03
ITSM Managed Services

Solution based approach to ITSM, that allows clients to design, plan, deliver, operate and control IT services offered to their customers and end users

Accelerators

AHEAD Automation Hub

AHEAD’s Automation Hub enables development teams to work more efficiently and respond better to the dynamic needs of the business. By modernizing and streamlining processes to reduce friction and complexity, adoption of automation more closely aligns with stakeholder needs and decreases time to value.
Speed
Reduce time associated with requests by providing solutions that align to business imperatives.
Intelligence
Provide transparency around environment, usage patterns, and cost factors.
Differentiation
Define standards and create offerings to deliver requested resources with reliably consistent initial deployed state.

Featured Resources

Workflow & Automation
A Framework for Network Automation
Read eBook
Workflow & Automation
Automation @Scale Playbook
Read eBook
Agile Development
Get Acquainted with the ServiceNow Workplace Service Delivery Suite
Read Article
Get Acquainted with the ServiceNow Workplace Service Delivery Suite
Workflow & Automation
Maximizing the Power of ServiceNow in the Enterprise
Read Whitepaper

Team

01
 / 
02
George Magallanes
Delivery Manager

How did you first get involved in tech? “The year was 1984 and I was a High School Senior who took a Data Process Occupation class, which provided seniors the opportunity to interview for internships at different companies. I interviewed for a position with Arthur Andersen LLP to work in data center operations as a report distribution technician and turned that opportunity into a 19 year career at Andersen.”

Laura Gaddis
Delivery Manager

Favorite quote:

“Finish each day and be done with it. You have done what you could. Some blunders and absurdities have crept in; forget them as soon as you can. Tomorrow is a new day. You shall begin it serenely and with too high a spirit to be encumbered with your old nonsense.” – Emerson

Learn. Grow. Achieve

Get in Touch

Let’s talk about your next project. How can we help?