THE BIG RETAIL PIVOT: KEEPING UP WITH CURRENT CONSUMER NEEDS AS DEMANDS CHANGE

The retail industry is at a pivot point: adapt to the new reality or perish. The COVID-19 pandemic has accelerated consumer adoption of online, contactless shopping and curbside and home delivery fulfillment scenarios. Technology will play a critical role in enabling retail organizations to thrive in the next new normal. Read ServiceNow’s report on their website.